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Act! had a problem and not all the information is up to date. Can Handheld Contact on the phone restore my old database?
Handheld Contact will not work in this manner. Once the data is synced with the phone, only the data that was moved becomes two way syncing. Once the PC connection is no longer valid (has been...
Jul 11, 2025
What default fields will sync with Handheld Contact?
Below is a listing of all the default fields that will sync with Handheld Contact Professional. You have the ability to add up to 42 more custom fields. The total number of fields that will sync are...
Jul 10, 2025
Handheld Contact Network Communication Model
This article explains the process of the Handheld Contact and how the syncing takes place. If you have Handheld Contact set up correctly, the following points will discuss the process for...
Jul 16, 2025
How do I submit a bug report?
In some cases where customers have problems with their device/syncing, a bug report may be needed for further investigation. In order to submit this report, please follow the directions below for...
Jul 10, 2025
I got a new device and want to get Handheld Contact set up on it.
If you have recently received a new device and it is on the same platform as the previous device (Eg. iPhone to iPhone), you will want to complete these steps. If you have switched platforms (Eg....
Jul 14, 2025
Technical and Security Overview
Handheld Contact for Act! allows you to securely synchronize your phone and Act! database wirelessly using sophisticated syncing technology and quality software. Everything is developed and...
Jul 10, 2025
Most Common Issues with Handheld Contact
Below are the links to the most common questions/issues with Handheld Contact. Desktop/Server (console) application: Error message when syncing: "Communication with sync engine failed! The...
Jul 15, 2025
Installing Handheld Contact
This is article directs you to specific instructions that will help you get started with the Handheld Contact computer application and mobile apps. Computer Installation The Handheld Contact...
Jul 15, 2025
The Handheld Contact Difference
We are frequently asked about the difference between Handheld Contact and the other mobile options. This list highlights the best Handheld Contact features that distinguish it as the most...
Jul 10, 2025
Making changes to Handheld Contact subscriptions
This article is needed if you have purchased from Handheld Contact directly, have ownership of the subscription keys and need to make changes to usernames/subscriptions. If you have purchased a...
Jul 15, 2025
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