The following directions will be for customers who have received a new device with a different operating system. The switching of devices from an iPhone to an Android device.

Update your Handheld Contact Account:

1. Have your Handheld Contact username (e-mail) and password handy.
2. Visit Login // Handheld Contact - you will be asked to sign into your account first.
3. Click on 'Edit Account' along the left side.
4. Change the device from iPhone to Android.
5. Click on the 'Apply Changes' button to save changes.

Update Handheld Contact on the PC, resend data, and then get new device set up:

1. On the PC/server where Handheld Contact already exists, you will need to perform these steps.
2. Open Handheld Contact on the PC/server.
3. Select the account and press the Sync Now button on the left-hand side. Wait for the sync to complete and then close Handheld Contact.
4. Re-open the application and on the left above the Sync Now button you will see that it now reads you are syncing with "Android Standalone