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How do I uninstall Handheld Contact from my Android device?
Here are the steps needed to uninstall Handheld Contact from the Android device: Open the Android Operating System Menu. Within "Settings" search for "Apps". Find "Handheld Contact Classic" in the...
Jul 10, 2025
Notes/History did not sync to my device. What can I do to get it working?
If you have an account with Handheld Contact and you set up your phone but you are unable to find the Notes/History for the customers, then you may not have synced it from Act!. To correct...
Jul 14, 2025
When I am setting up the Handheld Contact software, I get stuck on the ACT! Administrator and Password screen.
If you are working on setting up Handheld Contact, the first screen you will encounter will be asking for the ACT! Administrator. This is an ACT! user on the database that will have Admin rights. We...
Jul 10, 2025
How do I add a login to the HHC7Service?
Sometimes Handheld Contact requires a login to the service for it to have the correct permissions. This is part of the "LOGON FAILED" error. This has also been used for the "Thread was being...
Jul 14, 2025
When I launch Handheld Contact on the PC, I get an error "Unhandled exception occured in Handheld contact! Description of the error is: Could not load file or assembly ".
When you try to open Handheld Contact on the PC/server you receive the following error: "Unhandled exception occured in Handheld contact! Description of the error is: Could not load file or...
Jul 10, 2025
Installation User Guide
To view the Handheld Contact Installation User Guide, please see: http://www.handheldcontact.com/downloads/hhc_2_0_guide.pdf
Jul 10, 2025
Handheld Contact Computer User Guide - Version 2.0 and higher
In order to view the Handheld Contact User Guide for the Computer Application, please see: http://www.handheldcontact.com/downloads/HHC_ACT2007_guide.pdf
Jul 10, 2025
How do I upgrade Handheld Contact on the PC/server?
If you are upgrading from version 4.x.x.x (or v6.x.x.x) to version 7.x.x.x, please visit this page. In order to get Handheld Contact upgraded on the PC/server, here are the steps needed: ...
Jul 16, 2025
How do I resend all data again from the Handheld Contact PC app?
In order to get Handheld Contact working again on the device, you may be required to resend all data again. This is a process where all the data that Handheld Contact is pointing to gets compiled...
Jul 10, 2025
I try to upgrade Handheld Contact and the installer just sits there and nothing happens. What do I do?
Sometimes when you try to run the Handheld Contact installer it will try to overwrite the existing application but it cannot. Below are steps to follow to correct this: Open the Task Manager and...
Jul 16, 2025
When I try to open Handheld Contact on the PC, I get a message 'There is already a copy of the application 'Handheld Contact' running. Please close that application before starting a new one'
In order to resolve this, you will need to first determine if Handheld Contact is already running on another PC. If this is a server, then its possible that another user is logged in and has...
Jul 11, 2025
The Distributed Transaction Co-ordinator is not installed on my PC. What do I do?
Click Start>Run type "services.msc" hit Ok. In the services window look for Distributed Transaction Coordinator. If it is not listed then do the following (if it is listed then do not continue best...
Jul 10, 2025
I get this message: Communication with sync engine failed! The syncing process has been aborted! HHC Service is not running or doesn
In order to correct this error message, you need to do the following procedure. We recommend the below 8 steps first. This is done through the Windows operating system: Click on the Start Menu....
Jul 10, 2025
I have two databases that I want to sync with. Can I have both on the same device?
Unfortunately, this is not possible. Handheld Contact will only sync one device to one Handheld Contact username and one ACT! database. If you were to set up a second database, and try to sync it to...
Jul 10, 2025
"Unauthorized" message displayed when attempting to sync
This message means that you have entered the wrong Handheld Contact username and/or password. To correct this: Open the Handheld Contact computer application (usually found on the same PC,...
Jul 11, 2025
What is the ‘Auto-Sync-HHC’ group in ACT! and how does it work?
This group is created when Handheld Contact gets installed. This group is created and maintained by Handheld Contact. DO NOT make any changes or modifications to this group as they will be removed...
Jul 11, 2025
My activities are 1 hour off. I am moving across different time zones.
The following is a scenario of how the Handheld Contact application works when there are multiple time zones involved. (Assuming that the ACT! database is set up on Eastern Time and the device is...
Jul 10, 2025
How do I install Handheld Contact to the computer/server?
Here are the directions needed in order to install Handheld Contact onto the PC/server where Act! resides: Go to the same computer/server where the Act! database resides. Open...
Jul 16, 2025
I get a notice on the computer that it says
Open Handheld Contact on your computer or server. Once you are in Handheld Contact click on Help>Check for Updates, a pop-up should be displayed on the bottom right of the screen, "Download...
Jul 10, 2025
I want to add another user/device to Handheld Contact. What do I do?
The following instructions would be needed if you are adding another Act! user to Handheld Contact for syncing OR you were trying to get multiple devices configured (Eg. iPhone, iPad or Android...
Jul 11, 2025
Searching Handheld Contact using Barcode and QR Codes
Starting with the latest updates for both API and Classic products (end of July 2021) there is a new addition to Handheld Contact that allows users to perform a keyword search using barcode and QR...
Jul 10, 2025
I get an error on my Android device when syncing. It says "Unable to resolve host 'sync.wires-end.net': No address associated with hostname"
You are trying to sync Handheld Contact on the Android device and receive the following error message: "Syncing finished with error: Unable to resolve host "sync.wires-end.net': No address...
Jul 15, 2025
Busy/Locked message on Android device when syncing
You are syncing on the Android device and receive the following error message: Last sync result: Syncing finished with error: Username [HHC Username]: Server is busy/locked This error...
Jul 16, 2025
What is needed when switching to Act Premium Cloud?
This article will be used for any customers who are making a transition into Act! Premium Cloud (APC) from their current situation. Act! Premium Cloud is a hosted Act! solution. Customers...
Jul 16, 2025
How do I restore deleted contacts using Handheld Contact Classic?
This article will be available for Handheld Contact Classic users only. This recovery tool is not available in Handheld Contact API. Beginning in Handheld Contact Classic version 9.0.1, there has...
Jul 10, 2025
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