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How do I delete my existing Handheld Contact account?
This article will explain the directions needed to delete and existing Handheld Contact account. An example for this is that a trial was created as Handheld Contact Classic but the intention was to...
Aug 15, 2025
Latest Handheld Contact releases
Using the latest version of any Handheld Contact app is important so you can take advantage of the latest features and security improvements. Your mobile device should automatically alert you when...
Aug 14, 2025
Handheld Contact Network Communication Model
This article explains the process of the Handheld Contact and how the syncing takes place. If you have Handheld Contact set up correctly, the following points will discuss the process for...
Jul 16, 2025
I want to sync only a selected group(s) from ACT!, how do I complete this?
In order to get Handheld Contact set up to only sync selected groups from ACT! you need to complete the following: Have the groups created in ACT!. If they are not created, please see this...
Jul 16, 2025
How do I upgrade Handheld Contact on the PC/server?
If you are upgrading from version 4.x.x.x (or v6.x.x.x) to version 7.x.x.x, please visit this page. In order to get Handheld Contact upgraded on the PC/server, here are the steps needed: ...
Jul 16, 2025
I try to upgrade Handheld Contact and the installer just sits there and nothing happens. What do I do?
Sometimes when you try to run the Handheld Contact installer it will try to overwrite the existing application but it cannot. Below are steps to follow to correct this: Open the Task Manager and...
Jul 16, 2025
I receive an error message when trying to open Handheld Contact. It says: "Unhandled Exception occurred: Message Queuing is not installed or running on this PC".
In order to correct this error, you need to manually install the Message Queuing Service. Please follow the steps below for your corresponding operating system: Note: The installation of Message...
Jul 16, 2025
How do I install Handheld Contact to the computer/server?
Here are the directions needed in order to install Handheld Contact onto the PC/server where Act! resides: Go to the same computer/server where the Act! database resides. Open...
Jul 16, 2025
How do I setup Handheld Contact API?
This article will explain how to setup the new Handheld Contact API software. Handheld Contact API uses the Act! Web API technology to securely access your contacts directly from your database....
Jul 16, 2025
What is needed when switching to Act Premium Cloud?
This article will be used for any customers who are making a transition into Act! Premium Cloud (APC) from their current situation. Act! Premium Cloud is a hosted Act! solution. Customers...
Jul 16, 2025
How do I upgrade to the latest Handheld Contact Classic version?
This article will explain all of the directions required in order to upgrade Handheld Contact to the latest software that was recently announced. BEFORE YOU BEGIN: Open Handheld Contact Classic...
Jul 16, 2025
How does Mail Merge work with Handheld Contact?
In the latest upgrades of Handheld Contact a new feature has been included called Mail Merge. This article will explain how to utilize this feature from the mobile device. Mail Merge is available...
Jul 16, 2025
How does caller iD work with Handheld Contact API?
In order to have the voice dialing and other native functions on the mobile device to work, you need to have the contacts part of the native Contacts App. This can be done by 'Exporting' the...
Jul 16, 2025
I need to select a Group for Handheld Contact API, how does this Group work?
With Handheld Contact API, syncing is managed via a single Act! Group. There are no syncing limitations for total contacts so this Group can contain as many or as little contacts as needed. We...
Jul 16, 2025
How to switch from Handheld Contact Classic to Handheld Contact API using the same username
This article will explain the directions needed to move from Handheld Contact Classic to Handheld Contact API. Since these two applications have the same servers for account management, the...
Jul 16, 2025
Busy/Locked message on Android device when syncing
You are syncing on the Android device and receive the following error message: Last sync result: Syncing finished with error: Username [HHC Username]: Server is busy/locked This error...
Jul 16, 2025
How to Import calendar activities into Handheld Contact from the native calendar application
With the latest releases of Handheld Contact, the software has been fitted with an 'Import' option. This Import will allow users to add calendar activities from the native Calendar application into...
Jul 16, 2025
Creating Invoices and Quotes in Handheld Contact
This article will outline the newest features of Handheld Contact for creating Invoices and/or Quotes from the device directly. Note: Creating a Quote or Invoice from Handheld Contact will be...
Jul 16, 2025
Handheld Contact Restore
This article is for the Handheld Contact Restore tool that was created to allow a customer to restore a lost/corrupt Act! database with the Handheld Contact data found on the device. In general,...
Jul 16, 2025
How does "Mobile Mapping" work?
This article will explain how the 'Mobile Mapping' feature in Handheld Contact will work. Note: All route mapping is applied to activities only. If you want to get directions to a single contact...
Jul 16, 2025
How do I create Sales Opportunities in Handheld Contact?
This article will explain how to view/create/edit Sales Opportunities in Handheld Contact on the device side. Note: Sales Opportunities are only available with Handheld Contact version 4.2.0.1 on...
Jul 16, 2025
How do the Handheld Contact Alerts work?
This article will explain the Alerts feature that has been added to the Home view and how it works. This view will display all upcoming Annual Events as well as activities with alarms. See the...
Jul 16, 2025
How do I create Searches on the mobile device?
This article will explain the steps needed to create 'Searches' from Handheld Contact on the mobile device. See the directions below for the required operating system: iOS (iPhone/iPad): Open...
Jul 16, 2025
How do I start a "Resend All Data" procedure from my mobile device?
With the latest device upgrades a new feature has been added to the mobile software. This gives the end user the ability to trigger a "Resend All Data" procedure directly from the device. This was...
Jul 16, 2025
How to enable TLS 1.2 security protocol to work with Handheld Contact
This article will be used for allowing Handheld Contact to work with the TLS 1.2 protocol. There will be some high level steps required including possible registry changes. It is recommended that an...
Jul 16, 2025
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