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How do I set up Email Alerts in Handheld Contact?
In order to get Email Alerts from Handheld Contact, here is what is needed: Open the Handheld Contact computer application on the PC/server. Click on Tools, choose Email Alerts. On the Email...
Jul 10, 2025
I get an error when syncing: "The request was aborted: Could not create SSL/TLS secure channel".
If you have recently upgraded to Act! 2013 or Act! v16 and/or are using Handheld Contact on a Windows 8 PC, you may get the following error when adding a new user or during syncing: "Thread was...
Jul 10, 2025
How do I sync custom fields from ACT! to my phone?
Handheld Contact will only allow up to 73 fields to sync with a Professional Edition license. By default we will sync with 28 of these. Please see this LINK for the listing of all default fields. ...
Jul 14, 2025
Syncing Failed - Error in the application
If you are syncing on the PC/server end and get the following error: "The error is: Logon Failed - Exception is:Error in the application" This error message means that there is something...
Jul 14, 2025
Syncing failed. Error: The user: {ACT! Username} has too much configuration data to send to the handheld. Please read the knowledge base for suggestions on how to trim down before resending data for this user.
If you are trying to sync on the PC/server and receive the following error: "Syncing failed. Error: The user: {ACT! Username} has too much configuration data to send to the handheld....
Jul 10, 2025
I want to sync only a selected group(s) from ACT!, how do I complete this?
In order to get Handheld Contact set up to only sync selected groups from ACT! you need to complete the following: Have the groups created in ACT!. If they are not created, please see this...
Jul 16, 2025
How to set up and use a "Profile".
'Profiles' are available within Handheld Contact and are mostly used for situations where a customer has multiple Handheld Contact users and they wish to have the same sync settings for...
Jul 10, 2025
How do I restart the Handheld Contact Service?
In order to correct this error message, you need to do the following procedure. We recommend the below 8 steps first. This is done through the Windows operating system: Click on the Start Menu. Type...
Jul 10, 2025
How do I fix a "Thread was being aborted" syncing error.
The error message 'Thread was being aborted' means one of two things. 1.) You have corrupt data on our server that was added to the phone and it is trying to sync back to the ACT! database. ...
Jul 14, 2025
The "Sync Now" button is greyed out. I cannot sync. What can I do?
There are times that Handheld Contact does not complete the sync process and it will get stuck in a sync loop. Our application thinks that it is working but in fact it is not. You may need to stop...
Jul 14, 2025
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