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The Distributed Transaction Co-ordinator is not installed on my PC. What do I do?
Click Start>Run type "services.msc" hit Ok. In the services window look for Distributed Transaction Coordinator. If it is not listed then do the following (if it is listed then do not continue best...
Jul 10, 2025
I get this message: Communication with sync engine failed! The syncing process has been aborted! HHC Service is not running or doesn
In order to correct this error message, you need to do the following procedure. We recommend the below 8 steps first. This is done through the Windows operating system: Click on the Start Menu....
Jul 10, 2025
I have two databases that I want to sync with. Can I have both on the same device?
Unfortunately, this is not possible. Handheld Contact will only sync one device to one Handheld Contact username and one ACT! database. If you were to set up a second database, and try to sync it to...
Jul 10, 2025
"Unauthorized" message displayed when attempting to sync
This message means that you have entered the wrong Handheld Contact username and/or password. To correct this: Open the Handheld Contact computer application (usually found on the same PC,...
Jul 11, 2025
What is the ‘Auto-Sync-HHC’ group in ACT! and how does it work?
This group is created when Handheld Contact gets installed. This group is created and maintained by Handheld Contact. DO NOT make any changes or modifications to this group as they will be removed...
Jul 11, 2025
Syncing failed. Error: The syncing process for the user: _____ and database: _____ failed. The error is: Dynamic SQL Error
The full error message reads: Syncing failed. Error: The syncing process for the user: and database: failed. The error is: Dynamic SQL Error SQL error code = -206 Column unknown USERS.HHCUSERNAME At...
Jul 10, 2025
I get an error message:
Try the following: Ensure that Handheld Contact is closed. Open Windows Explorer. Go to: C: Program FilesACTACT for Windows (or whatever folder you have ACT! installed to). Look through the files...
Jul 10, 2025
How to reset your Handheld Contact account password
If you are looking to change the Handheld Contact Password on the account, please follow these directions: Visit the Reset Password page. Submit the username used to create the Handheld...
Jul 11, 2025
Resetting your Handheld Contact account password causes computer application to display 'addUserInfoSyncDisplay Table: Column 'ID' is constrained to be unique. Value 'ACCOUNT NAME' is already present'
To resolve this issue: Access the PC, server, or laptop where the Handheld Contact computer application is installed. Open the Handheld Contact computer application. Create a backup of the...
Jul 11, 2025
I am trying to load Handheld Contact on the computer and getting an error message
In order to resolve this error, please follow these steps: Go to Control Panel, (System & Security, Administrative Tools) select Computer Management. Select Services and Applications. Then Message...
Jul 10, 2025
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