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Notes/History did not sync to my device. What can I do to get it working?
If you have an account with Handheld Contact and you set up your phone but you are unable to find the Notes/History for the customers, then you may not have synced it from Act!. To correct...
Jul 14, 2025
When I am setting up the Handheld Contact software, I get stuck on the ACT! Administrator and Password screen.
If you are working on setting up Handheld Contact, the first screen you will encounter will be asking for the ACT! Administrator. This is an ACT! user on the database that will have Admin rights. We...
Jul 10, 2025
How do I add a login to the HHC7Service?
Sometimes Handheld Contact requires a login to the service for it to have the correct permissions. This is part of the "LOGON FAILED" error. This has also been used for the "Thread was being...
Jul 14, 2025
When I launch Handheld Contact on the PC, I get an error "Unhandled exception occured in Handheld contact! Description of the error is: Could not load file or assembly ".
When you try to open Handheld Contact on the PC/server you receive the following error: "Unhandled exception occured in Handheld contact! Description of the error is: Could not load file or...
Jul 10, 2025
Installation User Guide
To view the Handheld Contact Installation User Guide, please see: http://www.handheldcontact.com/downloads/hhc_2_0_guide.pdf
Jul 10, 2025
Handheld Contact Computer User Guide - Version 2.0 and higher
In order to view the Handheld Contact User Guide for the Computer Application, please see: http://www.handheldcontact.com/downloads/HHC_ACT2007_guide.pdf
Jul 10, 2025
How do I upgrade Handheld Contact on the PC/server?
If you are upgrading from version 4.x.x.x (or v6.x.x.x) to version 7.x.x.x, please visit this page. In order to get Handheld Contact upgraded on the PC/server, here are the steps needed: ...
Jul 16, 2025
How do I resend all data again from the Handheld Contact PC app?
In order to get Handheld Contact working again on the device, you may be required to resend all data again. This is a process where all the data that Handheld Contact is pointing to gets compiled...
Jul 10, 2025
I try to upgrade Handheld Contact and the installer just sits there and nothing happens. What do I do?
Sometimes when you try to run the Handheld Contact installer it will try to overwrite the existing application but it cannot. Below are steps to follow to correct this: Open the Task Manager and...
Jul 16, 2025
When I try to open Handheld Contact on the PC, I get a message 'There is already a copy of the application 'Handheld Contact' running. Please close that application before starting a new one'
In order to resolve this, you will need to first determine if Handheld Contact is already running on another PC. If this is a server, then its possible that another user is logged in and has...
Jul 11, 2025
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