When syncing on the PC, you receive the message: "Syncing failed. Error: The user: {ACT NAME} failed to log on to the ACT! database: {DATABASE NAME}. The error is: Logon Failed -...

In order to correct this error, you need to manually install the Message Queuing Service. Please follow the steps below for your corresponding operating system: Note: The installation of Message...

In order to create the groups, follow this link to create them in ACT! first. https://youtu.be/nxciYQzz1BE. Once the groups are created in ACT!, go to Handheld Contact on the computer/server and...

IMPORTANT: When making these changes from one server to the next, there are three things that cannot change. ACT! database name Path to the database (PAD file) ACT! Administrator username/password ...

The following instructions would be needed if you are adding another Act! user to Handheld Contact for syncing OR you were trying to get multiple devices configured (Eg. iPhone, iPad or Android...

Open Handheld Contact on your computer or server. Once you are in Handheld Contact click on Help>Check for Updates, a pop-up should be displayed on the bottom right of the screen, "Download...

Here are the directions needed in order to install Handheld Contact onto the PC/server where Act! resides: Go to the same computer/server where the Act! database resides. Open...

The following is a scenario of how the Handheld Contact application works when there are multiple time zones involved. (Assuming that the ACT! database is set up on Eastern Time and the device is...