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Using Handheld Contact Classic with Open Authorization (OAuth)
With the latest Handheld Contact Classic update (v4.4.4.x and v6.0.x.x) there have been Open Authorization (OAuth) changes implemented. The changes to the software will not change the way that...
Jul 10, 2025
How do I add Qsales fields into Handheld Contact?
If you are a Qsales customer and looking to add the seven (7) additional fields for mapping, this article will explain the steps needed. Here is our blog post in regards to the Qsales update:...
Jul 10, 2025
Which Act! Security Roles does Handheld Contact support?
This article will explain the different Security Roles in Act! and what is supported by Handheld Contact. There are 6 different User Security Levels in Act!. Each of the 6 levels have different...
Jul 10, 2025
I have changed the name of my Act! database. How do I get Handheld Contact to sync with it?
This is an article created for when the name of the Act! database has changed. A few reasons for this could be by creating a backup/restore or syncing with a new remote database. In order to change...
Jul 10, 2025
Handheld Contact Restore
This article is for the Handheld Contact Restore tool that was created to allow a customer to restore a lost/corrupt Act! database with the Handheld Contact data found on the device. In general,...
Jul 16, 2025
How do I show previously cleared activities on my mobile device?
This article will explain how previously cleared activities from the Act! database can be synced to the Handheld Contact mobile application. Please see the directions for each operating system below....
Jul 10, 2025
How do you enable log file troubleshooting with Handheld Contact?
Due to recent General Data Protection Regulation (GDPR) changes with Handheld Contact, log files are no longer reserved for troubleshooting purposes. This can be changed on a per user/account basis...
Jul 10, 2025
How to enable TLS 1.2 security protocol to work with Handheld Contact
This article will be used for allowing Handheld Contact to work with the TLS 1.2 protocol. There will be some high level steps required including possible registry changes. It is recommended that an...
Jul 16, 2025
How do I enable Secondary Contacts with Handheld Contact?
This article will outline the requirements needed to get 'Secondary Contacts' aspect from Act! to sync with Handheld Contact. NOTE: Only Act! v18 or higher is supported. The following steps...
Jul 16, 2025
I cannot open Handheld Contact on the Desktop - A message appears "Message Queue service is not available". How to fix?
When trying to open the Handheld Contact desktop application on the PC/server, you are unable to launch and the following error message appears: "Unhandled exception occurred in Handheld...
Jul 16, 2025
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